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Policies

Holiday Shipping Notice:
  • Nail Gun Depot's offices and warehouse will be closed Monday December 26th in observance of Christmas. Orders placed after 12 noon ET on Friday Dec. 23rd will not ship until Tuesday Dec. 27th.
  • Our facilities will also be closed Monday January 2nd in observance of the New Year holiday. Orders after 12 noon ET on Friday Dec. 30th will not ship until Tuesday Jan. 3rd.
  • All orders are currently shipping as regularly scheduled - unless noted otherwise. Please refer to our shipping information below for details.
 
Shipping Information:
 
  • Orders usually ship within 24 hours of receipt. Orders placed after 12:00 P.M. ET usually ship the following business day.
  • Customers will be notified via e-mail or phone in the event of a backorder.
  • An order confirmation e-mail containing shipment tracking information will be sent.
  • UPS Ground is our standard shipping method. All ground delivery times are estimations.
  • Tools ship free to most states in the U.S. Alaska and Hawaii are excluded. Fasteners and accessories qualify for freight charges due to the added weight. Freight charges can be calculated on our site or by contacting customer service.
  • Orders delivered in Ohio are subject to tax and freight charges. Orders delivered to specific counties in Kentucky and Indiana are subject to applicable tax and freight charges. These charges are automatically applied if your shipping address is in these specific areas.
  • Tools shipping internationally, including Canada, qualify for shipping charges.  A confirmation email will be sent prior to order processing.
  • Freight estimations do not include duties, taxes or other fees related to import.
  • Physical street addresses are required for shipping. UPS does not ship to P.O. boxes.
  • Large fastener orders may ship more economically via common carrier. Contact customer service to obtain a quote.
  • We are accepting international orders. Pre-payment must be in the form of wire transfer or check. Wire transfers are subject to bank fees. Currently, we are not accepting credit card payments for international orders.

Return Policy:

Returns are accepted for merchandise returned within 30 days of purchase. Items must be in new sale-able condition with all original packaging. Any defective merchandise must be returned within 30 days of purchase for exchange or warranty repair per manufacturer's warranty policy. All merchandise must be diagnosed by an authorized service center such as Nail Gun Depot to be deemed defective. All returns require a Return Material Authorization (RMA) number for processing. RMA’ s are acquired by contacting customer service via email or phone. The returning party is responsible for all shipping fees unless otherwise noted. Nail Gun Depot is not responsible for damage incurred during return shipping. Returns are accepted for exchange or store credit only. We do not offer cash refunds.
Copyright © 2016 Nail Gun Depot All rights reserved. All trademarks and brands are property of their respective owner