# FAQs > Answers to common questions about ordering, shipping, returns, and warranties at Nail Gun Depot. - **URL:** https://www.nailgundepot.com/faq --- How do I contact Nail Gun Depot? Phone: 888-720-7892 or 513-851-1310 Fax: 513-742-6332 Email: **[sales@nailgundepot.com](mailto:sales@nailgundepot.com)** Web address: **[www.nailgundepot.com/contact/](https://www.nailgundepot.com/contact/)** What are your hours of operation? Monday through Friday: 8:00am 4:30pm ET Saturday & Sunday - Closed What is Nail Gun Depot's mailing address? Nail Gun Depot 1740 Carillon Blvd. Cincinnati OH 45240 Is my information secure? You can shop at **[www.nailgundepot.com](https://www.nailgundepot.com/)** with confidence. Our partnership with McAfee Secure ensures rigorous daily testing to prevent identity theft, viruses, spyware, phishing, and other online dangers. We have also partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. Nail Gun Depot adheres to strict industry standards for payment processing, including: - 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. - Industry leading encryption hardware and software methods and security protocols to protect customer information. - Compliance with the Payment Card Industry Data Security Standard (PCI DSS). **[Nail Gun Depot](https://www.nailgundepot.com/)** is registered with the Authorize.Net Verified Merchant Seal program, and as a McAfee Secure Certified Merchant. You can view our most current [**Privacy Policy**](https://www.nailgundepot.com/privacy-policy.asp/) here. How do I place an order? Orders can be placed via our online shopping cart, contact form, phone or by fax. What payment methods do you accept? PayPal, Visa, MasterCard, Discover, and American Express cards are accepted. We also accept pre-payment by check, money order, and wire transfer. Wire transfers are subject to bank fees. We offer open terms to Fortune 1000 companies only. All totals and transactions are processed in USD. Are the tools on your site brand new, reconditioned, or used? All products listed on our site are sold brand new, unless specified otherwise within the product's description. Manufacturers will sometimes update the appearance of their product(s) prior to/after shipment, which means the photo you see on Nail Gun Depot could be an older/newer design of the tool you are purchasing. We do our best to ensure all products on the site are as accurate as possible. Where do I place questions comments, or suggestions? Please contact customer service via e-mail, via our contact page - or by phone, 1-888-720-7892 - for any questions, comments, or suggestions you may have. When will my order ship? Orders usually ship within one business day of receipt. Customers will be notified via e-mail or phone in the event of a backorder. When can I expect to receive my order? The UPS transit chart below contains estimated delivery times for the United States. Delivery times refer to business days. You can track your shipment through UPS or by logging into your account. ### NOTE: The chart below provides estimated delivery times for UPS Ground shipments from our Cincinnati Ohio warehouse. ![Nail Gun Depot UPS Shipping Map](https://www.nailgundepot.com/media/wysiwyg/UPS-MAP-7.1.22.jpg "Nail Gun Depot UPS Shipping Map") Is the fastener pictured the same item that is shipped? Product photos are representative stock images provided for illustration. Because fastener dimensions, materials, and surface treatments vary; image scale, thread patterns, and finish are not necessarily representative on individual product pages. Please rely on the product description and technical specifications for definitive product details. --- _Source: [Nail Gun Depot](https://www.nailgundepot.com/)_ _Generated: 2026-10-23T12:48:38.703Z_