Policies and FAQs



Shipping Information:
  • Orders ship within 24 hours of receipt. Orders placed after 12:00 P.M. EST  generally ship the following day.
  • Customers will be notified via e-mail or phone in the event of a backorder.
  • An order confirmation e-mail containing shipment tracking information will be sent.
  • UPS Ground is our standard shipping method. All ground delivery times are estimations.
  • Tools ship free to most states in the U.S. Alaska and Hawaii are excluded. Fasteners and accessories qualify for freight charges due to the added weight. Freight charges can be calculated on our site or by contacting customer service.
  • Orders delivered in Ohio are subject to tax and freight charges. Orders delivered to specific counties in Kentucky and Indiana are subject to applicable tax and freight charges. These charges are automatically applied if your shipping address is in these specific areas.
  • Tools shipping internationally, including Canada, qualify for shipping charges.  A confirmation email will be sent prior to order processing.
  • Freight estimations do not include duties, taxes or other fees related to import.
  • Physical street addresses are required for shipping. UPS does not ship to P.O. boxes.
  • Volume orders may ship more economically via common carrier. Contact customer service to obtain a quote.
  • We are accepting international orders. Pre-payment must be in the form of wire transfer or check. Wire transfers are subject to bank fees. Currently, we are not accepting credit card payments for international orders.

Return Policy:
 
 
Returns are accepted for merchandise returned within 30 days of purchase. Items must be in new sale-able condition with all original packaging. Any defective merchandise must be returned within 30 days of purchase for exchange or warranty repair per manufacturer's warranty policy. All merchandise must be diagnosed by an authorized service center such as Nail Gun Depot to be deemed defective. All returns require a Return Material Authorization (RMA) number for processing. RMA’ s are acquired by contacting customer service via email or phone. The returning party is responsible for all shipping fees unless otherwise noted. Nail Gun Depot is not responsible for damage incurred during return shipping.
   
 

FAQ's 

 

How do I contact Nail Gun Depot?

Phone: 888-720-7892 or 513-851-1310
Fax: 513-742-6332
Email: contact form
Web address: www.nailgundepot.com

What are your hours of operation?

Monday through Friday: 8:00am 4:30pm EST
Saturday & Sunday - Closed

What is Nail Gun Depots mailing address?

Nail Gun Depot, 2150 Waycross Road,  Cincinnati OH 45240

Is My Information Secure?

You can shop at www.nailgundepot.com with confidence. Our partnership with McAfee Security ensures rigorous daily testing to prevent identity theft, viruses, spyware, phishing, and other online dangers. We have also partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks.

Nail Gun Depot adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

www.nailgundepot.com is registered with the Authorize.Net Verified Merchant Seal program and as a McAfee Secure Certified Merchant.

How do I place an order?

Orders can be placed via our online shopping cart, contact form, phone, or by fax.

What payment methods do you offer?

PayPal, Visa, MasterCard, Discover, and American Express cards are accepted. We also accept pre-payment by check, money order, and wire transfer.  Wire transfers are subject to bank fees.  We offer open terms to Fortune 1000 companies only. 

Are the tools on your site brand new, reconditioned, or used?

All products listed on our site are brand new. We are a high-volume distributor, which allows us to offer the most competitive prices in the U.S. Sometimes manufacturer's update the appearance of their product(s) prior to/after shipment, which means the photo you see on Nail Gun Depot is an older/newer design of the tool you are purchasing.

Where do I place questions, comments, or suggestions?

Please contact customer service via e-mail via our contact page  or phone 1-888-720-7892 for any questions, comments, or suggestions you may have.

When will my order ship?

Orders usually ship within 24 hours of receipt.  Customers will be notified via e-mail or phone in the event of a backorder.

When can I expect to receive my order?

The UPS transit chart below contains estimated delivery times for the 48 contiguous states in the U.S.  Delivery times refer to business days.  You can track your shipment through UPS or by logging into your account.

Note: The chart below provides estimated delivery times for UPS Ground shipments from our Cincinnati Ohio warehouse.   
 

UPS Transit Times
 
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