CALL CART ACCOUNT

ITEMS IN CART: 0

$0.00

translate

Policies

COVID-19 POLICY UPDATES
 
To Our Valued Customers,

As you know, the COVID-19 situation continues to evolve. As an essential business to critical infrastructure, we are working diligently to continue normal operations while ensuring the health and safety of all employees and partners. As a result, we have implemented daily sanitization protocols and reduced on site staff to critical customer service and fulfillment personnel only. All others are working remotely.

We do not anticipate any delays in service, but please remain aware these are challenging times for everyone. In the event of a delay or unforeseen circumstance, we will communicate as quickly as possible.

We appreciate your continued support and will do our best to minimize any impact to you or your business. Please stay safe and do not hesitate to reach out with any questions or concerns.

Be Well,
Team Nail Gun Depot
 
UPDATE 3-26-2020:
 
Effective March 26, 2020 and until further notice, UPS has suspended the UPS Service Guarantee for all shipments to any destination, at all service levels. As the effects of the Coronavirus impact their nationwide infrastructure, service delays may occur. Please note, we will continue to work closely with UPS, to ensure any known delays are brought to your attention.
 
Holiday Shipping Notice:
  • All orders are currently shipping as regularly scheduled - unless noted otherwise. Please refer to our shipping information below for details.
 
Shipping Information:
 
  • Orders usually ship within 24 business hours of receipt. Orders placed after 12:00 P.M. ET usually ship the following business day.
  • Customers will be notified via e-mail or phone in the event of a backorder.
  • An order confirmation e-mail containing shipment tracking information will be sent.
  • UPS Ground is our standard shipping method. All ground delivery times are estimations.
  • Tools ship free to most states in the U.S. Alaska and Hawaii are excluded. Fasteners and accessories qualify for freight charges due to added weight. Freight can be calculated at checkout, or by contacting customer service.
  • Orders delivered in Ohio or Kentucky are subject to all applicable tax and freight charges. These charges are automatically applied if your shipping address is within an applicable jurisdiction.
  • Tools shipping internationally, including Canada, qualify for shipping charges.  A confirmation email will be sent prior to order processing.
  • Freight estimations do not include duties, taxes or other fees related to import.
  • Physical street addresses are required for shipping. UPS does not ship to P.O. boxes.
  • Large orders may ship more economically via common carrier. Contact customer service to obtain a quote.
  • We are accepting international orders. Pre-payment must be in the form of wire transfer or check. Wire transfers are subject to bank fees. Currently, we are not accepting credit card payments for international orders.
 
Return Policy:

Returns are accepted for merchandise returned within 30 days of purchase. Items must be in new sale-able condition with all original packaging. Any defective merchandise must be returned within 30 days of purchase for exchange or warranty repair per manufacturer's warranty policy. All merchandise must be diagnosed by an authorized service center such as Nail Gun Depot to be deemed defective. All returns require a Return Material Authorization (RMA) number for processing. RMA’ s are acquired by contacting customer service via email or phone. The returning party is responsible for all shipping fees unless otherwise noted. Nail Gun Depot is not responsible for damage incurred during return shipping. Returns are accepted for exchange or store credit only. We do not offer cash refunds.
 
Privacy Policy:
 
Click here to view our most current Privacy Policy.
Copyright © 2020 Nail Gun Depot All rights reserved. All trademarks and brands are property of their respective owner | Privacy Policy